Andy Lester

Technology, careers, life and being happy

What you say vs. what others hear

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As you work through life, and especially the job hunt, never forget that what you say may not be what others hear. Your message often has unintended side messages.

This article from the Wall Street Journal discusses how job candidates trash their chances of landing jobs by using overly informal communications.

After interviewing a college student in June, Tory Johnson thought she had found the qualified and enthusiastic intern she craved for her small recruiting firm. Then she received the candidate’s thank-you note, laced with words like “hiya” and “thanx,” along with three exclamation points and a smiley-face emoticon…. Workers in their 20s and younger are accustomed to online and cellphone messaging, and the abbreviated lingua franca that makes for quick exchanges, [David Holtzman] says. “It’s just natural for them. They don’t realize that it’s perceived to be disrespectful.”

Sometimes it’s not even the medium or the message, but when you send the message.

Executive recruiter Hal Reiter recently received … a thank you from a chief financial officer candidate sent by BlackBerry just minutes after the interview. “You don’t even have time to digest the meeting and you’re getting a thank-you note,” says Mr. Reiter, chairman and chief executive of Herbert Mines Associates, a New York-based search firm.

In this case, the very method of sending the communication told the recipient that it wasn’t worth much of the candidate’s time. The candidate was on his way somewhere else and dashed off a reply, as if he was getting an odious task off his checklist, rather than giving a respectful letter that matched the gravity of the communication.

It’s all about respect, and the ways that we can easily show our lack of respect or interest in others. Unintentional messages are messages none the less.

One Comment

  1. Understanding generational divides is something difficult, but a very important skill for any manager nowadays.
    There are myriad differences in attitude and communication style between Generation Ys and older people. I suggest reading up on the subject before dismissing anyone.
    - Andres N. Kievsky

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